Return and refund policy
We offer a 30-day return policy for orders delivered within Australia. This means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in the same condition as received
- Be in original packaging with all tags included
- Include proof of purchase
Items that do not meet these conditions may not be accepted.
How to Start a Return
To request a return, contact us at:
📧 violin@violinchristina.com
📞 +61 468 310 398
If your return is approved, we will provide:
- Return instructions
- Return address details
⚠️ Do not send items back without contacting us first.
Return Address
Christina Violins
2/22 Brown St
East Perth WA 6004
Australia
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
- Sale or clearance items
- Gift cards
- Custom or personalized products
Exchanges
We do not offer direct exchanges.
To exchange an item:
- Return the original item
- Place a new order after return approval
Refunds
- Once we receive and inspect your return, we will notify you of the outcome
- If approved, refunds are issued to your original payment method within 5–10 business days
- Processing times may vary depending on your bank or payment provider
If your refund is delayed, contact us at violin@violinchristina.com
Important Notes
- This policy applies only to orders within Australia
- We reserve the right to refuse returns that do not meet our policy conditions
Contact Us
For any return or refund inquiries:
📧 violin@violinchristina.com
📞 +61 468 310 398