Shipping policy

Thank you for shopping with Christina Violins. We aim to deliver your order quickly and reliably across Australia.

1. Shipping Coverage

We currently ship within Australia only.

2. Order Processing

Orders are processed within 1–2 business days

Orders are not processed on weekends or public holidays

3. Shipping Origin

All orders are shipped from our Australian warehouse:

4. Delivery Time

Standard delivery: 3–5 business days (Australia-wide)

Delivery times are estimates and may vary depending on location and carrier.

5. Shipping Cost

Free shipping across Australia

(No hidden fees)

6. Tracking

Tracking details are sent via email after dispatch

Please allow 24–48 hours for tracking updates

7. Address Accuracy

Customers must provide correct shipping details.

Please check your delivery address carefully before placing your order. If a parcel is returned because the address supplied by the customer was incorrect or incomplete, reasonable re-shipping costs may apply.

8. Damaged, Incorrect or Lost Items

If your order arrives damaged, incorrect or incomplete, please contact us as soon as possible after delivery and provide your order number and clear photos where available.

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.

If tracking shows that a parcel is lost in transit, please contact us so we can investigate with the carrier.

9. Delays

Delays may occur due to:

Carrier issues

Weather conditions

Public holidays

10. Contact

For any shipping questions:

Christina Violins
📧 violin@violinchristina.com
📞 +61 468 310 398