Shipping policy

Thank you for shopping with Christina Violins. We aim to deliver your order quickly and reliably across Australia.

1. Shipping Coverage

We currently ship within Australia only.

2. Order Processing

  • Orders are processed within 1–2 business days
  • Orders are not processed on weekends or public holidays

3. Shipping Origin

All orders are shipped from our Australian warehouse:

2/22 Brown St
East Perth WA 6004
Australia

4. Delivery Time

  • Standard delivery: 3–5 business days (Australia-wide)

Delivery times are estimates and may vary depending on location and carrier.

5. Shipping Cost

  • Free shipping across Australia

(No hidden fees)

6. Tracking

  • Tracking details are sent via email after dispatch
  • Please allow 24–48 hours for tracking updates

7. Address Accuracy

Customers must provide correct shipping details.

We are not responsible for:

  • Incorrect or incomplete addresses
  • Failed delivery attempts

If a parcel is returned due to incorrect details, re-shipping fees may apply.

8. Damaged or Lost Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours
  • Provide photos of the issue

We will resolve it quickly (replacement or refund).

9. Delays

Delays may occur due to:

  • Carrier issues
  • Weather conditions
  • Public holidays

10. Contact

For any shipping questions:

Christina Violins
📧 violin@violinchristina.com
📞 +61 468 310 398