Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at violin@violinchristina.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at violin@violinchristina.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at violin@violinchristina.com.

30-Day Change-of-Mind Returns

For eligible orders delivered within Australia, you may request a change-of-mind return within 30 days of delivery.

The item must be unused, undamaged and unaltered, and returned in its original condition and packaging with all accessories and proof of purchase. Please contact us and receive return approval before sending any item back.

Return Shipping Costs

For approved change-of-mind returns, the customer is responsible for the cost of tracked and adequately insured return shipping. Any delivery charges originally paid by the customer are not refundable for change-of-mind returns.

The customer is responsible for packaging the item safely. Refunds will be processed only after the returned item has been received and inspected.

Faulty, Damaged or Incorrect Items

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

If an item is faulty, damaged during delivery, or different from what you ordered, please contact us before returning it.

If the item is confirmed to be faulty, damaged or incorrect, we will provide an appropriate remedy and reimburse reasonable return shipping costs as required under the Australian Consumer Law.

If no fault is found, the customer may be responsible for return shipping and reasonable inspection or redelivery costs. Where applicable, these costs will be advised before the item is collected or returned.

Sale and Clearance Items

Sale and clearance items are not eligible for change-of-mind returns. This does not affect any rights or remedies available under the Australian Consumer Law.