FAQ
Frequently Asked Questions
Need help choosing the right violin? Contact us for sizing, model and order support
1. What products do you sell?
We specialise in violins for beginners, students and advancing players. We also offer selected cellos and accessories, including bows, cases, strings, rosin and shoulder rests.
2. Which violin should I choose?
The right model depends on the player’s experience, preferred style and budget.
V04: A complete and practical first violin for children and adult beginners, available in sizes from 1/16 to 4/4.
Muse: A premium beginner option for players who prefer a distinctive vintage matte finish.
V05A: A step-up model for advancing beginners and students who are ready to move beyond an entry-level instrument.
S200: A higher-tier handmade violin for advanced students and experienced players seeking a more refined instrument.
If your teacher has recommended a particular size or model, please follow their advice.
3. What is included with the violin?
Most violin kits include a bow, protective case, rosin and other useful accessories. Contents vary between models, so please check the What’s Included section on the individual product page before ordering.
Only the accessories listed on the product page are included with your purchase.
4. How do I choose the correct violin size?
The correct size depends on the player’s age, arm length and physical build. The following is a general guide:
1/16: Approximately 3–5 years old
1/8: Approximately 4–6 years old
1/4: Approximately 5–7 years old
1/2: Approximately 7–9 years old
3/4: Approximately 9–12 years old
4/4 Full Size: Usually suitable for ages 12+ and adults
Age is only a general guide. Please check our Violin Size Guide before ordering. If a music teacher has recommended a size, their recommendation should take priority.
5. Will my violin be ready to play when it arrives?
Your violin kit will arrive with the components and accessories shown on the product page. Strings can loosen during delivery, so the violin will normally need to be tuned before playing.
Please follow our beginner setup instructions and videos. If you are unsure how to position the bridge, tune the strings or apply rosin to the bow, please contact us before making major adjustments.
6. Do you ship internationally?
We currently deliver within Australia only. International shipping is not available at this time.
7. Is delivery free?
We offer free standard delivery across Australia unless otherwise stated on the product page or at checkout.
Optional or upgraded delivery services, if available, will be shown at checkout.
8. How long does delivery take?
Orders are usually processed within 1–2 business days.
Standard delivery within Australia generally takes 3–5 business days after dispatch. Delivery to remote or regional areas may take longer.
Business days do not include weekends or public holidays.
9. How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please allow some time for the carrier’s tracking system to update after the parcel has been collected.
10. Can I return an item if I change my mind?
Yes. You may request a change-of-mind return within 30 days of delivery.
The item must be returned in its original, resaleable condition with all included accessories, packaging and documentation.
For change-of-mind returns:
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The customer is responsible for tracked and insured return shipping.
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Any paid original delivery charges are non-refundable.
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Returns must be approved before the item is sent back.
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Items specifically marked Final Sale are not eligible for change-of-mind returns.
Please read our Return & Refund Policy before requesting a return.
11. What if my order arrives damaged, faulty or incorrect?
Please contact us as soon as possible and provide your order number together with clear photos or videos of the issue.
We will assess the problem and provide an appropriate remedy in accordance with the Australian Consumer Law. This may include a repair, replacement or refund, depending on the circumstances.
Nothing in our policies excludes or limits your rights under the Australian Consumer Law.
12. Do your products include a warranty?
All products are covered by the consumer guarantees provided under the Australian Consumer Law.
If a product includes an additional manufacturer or store warranty, the applicable warranty period and coverage will be stated on the product page or our Warranty page.
Please keep your order confirmation as proof of purchase.
13. What payment methods do you accept?
We accept the secure payment methods displayed at checkout, including eligible major credit and debit cards.
Available payment methods may vary depending on your device and checkout settings.
14. How can I contact customer support?
If you need help choosing a model, selecting a size, placing an order or resolving an issue, please contact us through our Contact Us page or email:
We aim to respond within one business day.